Privacy Policy | STR Agent HUB

1. Introduction

STR Agent HUB ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stragenthub.com and use our services.

By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information You Provide

When you use our matching service or contact us, we may collect:

Contact Information: Name, email address, phone number
Location Information: City, state, or target market area for property search
Service Preferences: Whether you're looking to buy, sell, or invest in STR properties
Communications: Any messages or inquiries you send to us

2.2 Information Collected Automatically

When you access our website, we automatically collect certain information, including:

Device Information: Browser type, operating system, device type
Usage Data: Pages visited, time spent on pages, click patterns
Network Information: IP address, internet service provider
Referral Data: How you arrived at our website

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Remember your preferences and settings
Understand how you use our website
Improve our services and user experience
Deliver relevant content and measure effectiveness
Protect against fraud and spam (reCAPTCHA)

3. How We Use Your Information

We use the information we collect to:

Provide Our Service: Match you with appropriate STR-specialized real estate professionals
Communicate: Respond to your inquiries and send service-related notifications
Improve: Analyze usage patterns to enhance our website and services
Protect: Detect and prevent fraud, abuse, and security incidents
Comply: Meet legal obligations and enforce our terms

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Real Estate Professionals

When you request to be matched with a realtor, we share your contact information and preferences with real estate professionals in our network who may be able to assist you. This is the core function of our service.

4.2 With Service Providers

We work with trusted third-party service providers who assist us in operating our website and services, including:

Google Analytics: Website analytics and performance monitoring
Google reCAPTCHA: Spam and abuse prevention
Firebase: Database and hosting services

These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access the personal information we hold about you and to request correction of any inaccurate information.

5.2 Deletion

You may request deletion of your personal information. We will comply with such requests unless we have a legitimate legal basis to retain the information.

5.3 Opt-Out

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in any email or by contacting us directly.

5.4 Cookie Preferences

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Note that some features of our website may not function properly without cookies.

5.5 Do Not Track

Some browsers include a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals.

6. Rights for EEA, UK, and Swiss Residents (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

6.1 Legal Basis for Processing

We process your personal data based on:

Consent: Where you have given explicit consent for processing
Contract: Where processing is necessary to provide our services to you
Legitimate Interests: Where processing is necessary for our legitimate business interests
Legal Obligation: Where processing is required by law

6.2 Your GDPR Rights

Under GDPR, you have the right to:

Access: Request a copy of your personal data
Rectification: Request correction of inaccurate personal data
Erasure: Request deletion of your personal data ("right to be forgotten")
Restriction: Request restriction of processing of your personal data
Portability: Request transfer of your personal data to another service
Objection: Object to processing of your personal data
Withdraw Consent: Withdraw consent at any time where processing is based on consent

6.3 International Data Transfers

Your personal data may be transferred to and processed in the United States. When we transfer data outside the EEA, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

6.4 Supervisory Authority

You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe our processing of your personal data violates applicable law.

7. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected
Right to Delete: Request deletion of personal information we have collected
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

We do not sell personal information as defined under CCPA.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specific retention periods are:

Contact and lead information: 3 years from last interaction
Form submissions: 3 years for service fulfillment and legal compliance
Analytics data: 26 months (Google Analytics default)
Server logs: 90 days for security monitoring
Cookie consent records: 3 years for GDPR compliance

When personal information is no longer required, we will securely delete or anonymize it using industry-standard methods. For more details, see our Security Policy.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (HTTPS/TLS)
Secure data storage with access controls
Regular security assessments
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

Email: privacy@stragenthub.com
Website: stragenthub.com

For GDPR-related inquiries, you may also contact our Data Protection contact at the email address above.